Inbound Phone Call Training for converting Enquiries

Turning More Callers into Customers

Inbound Phone call skills workshop - Big Hat

The Ultimate Inbound Phone Call Training Workshop

  • Do you need more customers and an immediate sales boost?
  • Would you also like better qualified leads and prospects?
  • Could your front line staff handle inbound phone calls better?
  • Do you have a low conversion rate from Callers to Customers?
  • Are your phone calls mostly about Price and Availability?

Our highly interactive Inbound Phone Call Training workshop is simply amazing at building confidence, rapport building and questioning skills. Further we use world-class fun exercises to practice your phone skills. The most important thing is that it gets great results the workplace.

Learn how to improve your phone calls and get more sales, appointments and opportunities. Discover the value of asking million dollar questions and using simple phone scripting to improve sales, service and also conversion. Find out how to build rapport rapidly and handle difficult callers. As a result you will ask better questions that highlight your benefits and real value.

Learn to Pick Up That Phone“For inbound email enquiries – the BEST place to start is by picking up the phone and calling the email sender.”

Following Up your enquiries and past customers will get you lots more sales results: we teach best-practice hot, warm and cool enquiry phone follow-up techniques that get results.


We have had LOTS of experience delivering Inbound Phone Call Training for Frontline, Reception and Managers in these Specific Industries:

  • Weddings, Functions & Events for Venues, Pubs, Restaurants etc
  • Accommodation – Hotels, Motels, Resorts, Caravan Parks etc
  • Tourism – Attractions, Tours and Visitor Centres
  • Self Storage and Rental Industry
  • Professional Services – Insurance & Mortgage Brokers and Financial Planners
  • Tyres and Mechanical Services
  • Green Industries – Turf, Nurseries, Landscaping & Irrigation
  • Funeral Directors, Cemeteries and Crematoria
  • Health & Medical Services – Doctors, Dentists and Surgeons etc
  • Dealerships – Cars, Motorbikes, Bikes, Caravans, Motorhomes

If you want to improve your sales immediately – start with Inbound Phone Call Training – for more information call Dave now on 0408 375 100 or email

Popular Big Hat Training Programs for Hospitality and other B2C Industries

  1. Grow Your Functions, Events and Weddings Revenue
  2. Sales Skills for Function & Events Sales Superstars
  3. Cutting Costs and Buying Better to GROW your bottom Line
  4. Delivering a VIP Customer Experience – Serve, Sell and Satisfy
  5. Stepping Up to Supervision – Leadership & Teambuilding Skills
  6. Inbound Sales Skills – Turning Callers into Customers


ABOUT Kevin Kosky & BIG HAT Training

Big Hat Professional Services provides Hospitality Workshops, Webinars and Training on Sales, Service & Strategy using Experienced Trainers like Kevin.

Kevin Kosky is a skilled business communications trainer. He is a specialist on inbound phone skills, presentation skills and delivering sales presentations. Kevin is an expert teacher of face to face communication skills like sales, supervision and presentation skills.

Kevin Kosky Trainer

BIG HAT offers ….

Read what BIG HAT clients have to say (Client Testimonials)


  • Would you like to discuss Sales Training or Business Growth possibilities ?
  • Would you like to discuss plans for an upcoming Workshop or Conference?
  • Maybe an Online Consultation to discuss a challenging Business issue or review your website?


  • Book a “1 on 1” Session for an Online Meeting about your Business or upcoming Conference


Book Evolve3  Function Sales Workshops here


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