Kevin Kosky – Trainer

Kevin Kosky – Hospitality Sales and Communication Expert

Kevin Kosky is one of Australia’s leading hospitality sales and communication trainers, bringing more than 30 years of experience helping businesses improve customer service, sales performance, leadership, and team effectiveness. His practical approach combines real-world business experience with proven communication and sales strategies that deliver measurable results.

A Proven Hospitality Business Background

Before moving into professional training and consulting, Kevin successfully operated a Melbourne-based event promotion and entertainment booking business for more than two decades. Working with major clients including cruise lines, hotels, event venues, and corporate organisations, he developed extensive expertise in customer engagement, sales conversations, relationship building, and business growth.

Over the years, the business grew to international status, with clients including P&O Cruises, Royal Caribbean International, Princess Cruises, Hilton Hotels, and the Raffles Hotel Group. Operating in the highly competitive entertainment and events industry taught Kevin the importance of building rapport quickly and effectively. He attributes much of his business success to mastering the art of telephone rapport and creating meaningful connections with customers.

Helping Businesses Fill More Rooms and Convert More Enquiries

Today, Kevin works with hospitality venues, wedding and function businesses, clubs, tourism operators, and service-based organisations throughout Australia and internationally. He is particularly recognised for his expertise in phone enquiry handling, inbound sales, customer service excellence, presentation skills, negotiation, and supervision.

As a successful event promoter and booking agency owner, Kevin understands what it takes to turn enquiries into bookings and fill rooms consistently. His training programs help teams improve conversion rates, build stronger customer relationships, and create memorable guest experiences.

Engaging Training That Delivers Results

A member of Professional Speakers Australia and an award-winning presenter, Kevin is known for delivering highly engaging, interactive training sessions that provide practical skills participants can implement immediately.

Drawing on decades of experience across hospitality, events, tourism, and service industries, Kevin combines sales skills, emotional intelligence, and personal development techniques to help people communicate with greater confidence and build stronger rapport. His workshops focus on phone, face-to-face, and email communication, giving teams the tools they need to improve performance and achieve better outcomes.

Passionate About People and Performance

Kevin’s passion is simple – helping people communicate more effectively, sell more confidently, and achieve better results for themselves, their teams, and their businesses. Through training, coaching, and keynote presentations, he continues to work with progressive organisations that want to strengthen customer relationships, increase sales, and create high-performing teams.