Staff Supervision Skills Workshop in Melbourne and Australia

The Secrets of Staff Supervision – How to get much better results managing your staff by being a better team leader.

Ideal for Owners, Managers, Duty managers, Supervisors and New Leaders. Learn best practice techniques for managing and supervising staff. Practice being a confident communicator and motivator with coaching, counselling and crucial conversation techniques.

Discover the benefits of team discipline and ‘tough love’ culture to instil a better work ethic.  This one day workshop is highly practical and full of exercises designed to develop your leadership abilities which improve the performance of your hotel. What we’ll cover

  • The Best Habits of EffectiveLeaders – Secrets of Managing and Motivating People
  • How to Grow More Leaders – Stepping up from buddy to boss
  • Boosting Your Energy and Optimism to Develop Your Confidence and Assertiveness
  • Team Engagement Tools – Using the “Love Languages” to Boost Engagement
  • Re-Engaging Disengaged Staff – Flicking the Attitude Switch from Grumpy to Great
  • Tips for Managing Multi-Generational Teams – Working with Younger and Older Staff
  • Understanding and Motivating Different People – Using Values and DISC Profiling
  • Techniques for Managing and Influencing Your Team Members using DISC Language
  • Stepping up to Effective Supervisor! – Using ‘tough love’ techniques like setting expectations and disciplining
  • How to Have Crucial Staff Conversations and Confrontations with Less Stress
  • Asking More Effective Questions to Avoid “Yep, Yep, Yep” – More asking & less telling
  • Best Practice Coaching Methods – Learning to listen and give great Feedback
  • “Tough Love” Techniques – Discipline, Expectations and Focus: Following the House Rules
  • Counselling Techniques – Delivering Bad News and Calling People to Account
  • How to Get More “Buy-In” – Getting More Implementation of Ideas and Change

PLUS fun games and exercises to boost your confidence and practice your new power phrases & effective questions.

For more information email info@bighat.com.au or phone David on 0408375100