Big Hat Professional Services
Big Hat Professional Services provides Hospitality Consulting, Service and Sales Training to Function, Event and Wedding Venues in Australia, NZ and Asia.
Kevin Kosky and David Staughton work together to provide consulting and training services to a wide range of clients.
About Kevin Kosky – Hospitality Team Trainer
Kevin Kosky is a highly regarded hospitality sales, customer service, and communication trainer with more than 30 years of experience helping businesses improve team performance and customer experiences.
Drawing on a successful career in event management, entertainment, and business ownership, Kevin brings practical, real-world insights to every training session. He has worked with hospitality venues, hotels, clubs, tourism operators, and service businesses across Australia, helping teams improve communication, increase sales conversions, and build stronger customer relationships.
Known for his engaging and energetic presentation style, Kevin delivers interactive workshops that provide practical skills participants can implement immediately. His passion is helping people communicate with confidence, deliver exceptional service, and achieve better results for themselves and their businesses.
Kevin is a renowned business communications trainer. He is a specialist on inbound phone skills, presentation skills, and delivering sales presentations. Further, Kevin specialises in teaching face to face communication skills like sales, supervision, and presentation skills. His passion is ensuring people communicate better and get better results! For further information about Kevin Kosky’s training style watch the Kevin Kosky Videos.
About David Staughton CSP CCEO – Business Consultant and Big Hat Hospitality Expert
David Staughton brings more than 30 years of experience in hospitality, tourism, customer service, sales, and leadership development. After an early career as a geologist, he successfully built and operated a multi-business hospitality and tourism group in Victoria, employing more than 200 staff and hosting over 2,000 weddings, conferences, corporate events, and special occasions.
As a business owner, David gained firsthand experience recruiting, training, leading, and motivating hospitality teams in highly competitive customer-focused environments. His venues earned multiple industry awards and developed a reputation for exceptional service, guest satisfaction, and operational excellence.
Since selling his hospitality businesses, David has become one of Australia’s leading business speakers, trainers, and consultants. He has delivered more than 800 presentations across Australia and internationally, helping hospitality businesses improve customer service, sales performance, leadership capability, communication, and team culture.
David’s hospitality training programs are practical, engaging, and built on real-world experience. He specialises in helping front-line staff, supervisors, and managers develop the skills needed to deliver outstanding guest experiences, increase customer loyalty, improve sales results, and build high-performing teams. His sessions are known for being interactive, relevant, and packed with ideas that participants can implement immediately in their workplace. For more information visit www.davidstaughton.com.au