Kevin Kosky – Hospitality Sales and Communication Expert
Kevin Kosky is one of Australia’s leading hospitality sales and communication trainers, bringing more than 30 years of experience helping businesses improve customer service, sales performance, leadership, and team effectiveness. His practical approach combines real-world business experience with proven communication and sales strategies that deliver measurable results.
A Proven Hospitality Business Background
Before moving into professional training and consulting, Kevin successfully operated a Melbourne-based event promotion and entertainment booking business for more than two decades. Working with major clients including cruise lines, hotels, event venues, and corporate organisations, he developed extensive expertise in customer engagement, sales conversations, relationship building, and business growth.
Over the years, the business grew to international status, with clients including P&O Cruises, Royal Caribbean International, Princess Cruises, Hilton Hotels, and the Raffles Hotel Group. Operating in the highly competitive entertainment and events industry taught Kevin the importance of building rapport quickly and effectively. He attributes much of his business success to mastering the art of telephone rapport and creating meaningful connections with customers.
Helping Businesses Fill More Rooms and Convert More Enquiries
Today, Kevin works with hospitality venues, wedding and function businesses, clubs, tourism operators, and service-based organisations throughout Australia and internationally. He is particularly recognised for his expertise in phone enquiry handling, inbound sales, customer service excellence, presentation skills, negotiation, and supervision.
As a successful event promoter and booking agency owner, Kevin understands what it takes to turn enquiries into bookings and fill rooms consistently. His training programs help teams improve conversion rates, build stronger customer relationships, and create memorable guest experiences.
Engaging Training That Delivers Results
A member of Professional Speakers Australia and an award-winning presenter, Kevin is known for delivering highly engaging, interactive training sessions that provide practical skills participants can implement immediately.
Drawing on decades of experience across hospitality, events, tourism, and service industries, Kevin combines sales skills, emotional intelligence, and personal development techniques to help people communicate with greater confidence and build stronger rapport. His workshops focus on phone, face-to-face, and email communication, giving teams the tools they need to improve performance and achieve better outcomes.
Passionate About People and Performance
Kevin’s passion is simple – helping people communicate more effectively, sell more confidently, and achieve better results for themselves, their teams, and their businesses. Through training, coaching, and keynote presentations, he continues to work with progressive organisations that want to strengthen customer relationships, increase sales, and create high-performing teams.
Signature training topics
The subjects Kevin is asked for most often, and the workshops they sit in:
- Phone and email enquiry handling — turning callers into customers
- Function, event and wedding sales — getting more enquiries and converting more of them
- Selling on value instead of discounting — confidence, dealmaking and negotiation
- Customer service excellence — serve, sell and satisfy
- Supervision and team leadership — stepping up to supervision
- Negotiating and buying better — cutting costs without cutting corners
- Presentation skills and delivering sales presentations
Industries Kevin has trained in
- Hospitality — venues, golf courses, wineries, clubs, pubs and restaurants
- Accommodation — motels, hotels and caravan parks
- Tourism — visitor centres, tour operators and transport
- End of life events — cemeteries, crematoria and funeral directors
- Green industries — turf and lawn suppliers
- Self storage
Kevin’s longer-term clients have included Jeanswest, HPM Le Grand and Turf Australia. Earlier, running his own event promotion and booking business, he worked with P&O Cruises, Royal Caribbean International, Princess Cruises, Hilton Hotels and the Raffles Hotel Group. See the full Big Hat client list.
What teams get out of working with Kevin
- Better conversion of enquiries into bookings
- More confidence selling at higher prices, and less habitual discounting
- Stronger rapport on the phone and by email
- Practical scripts and follow-up habits the team keeps using
- Skills people can put to work on the next enquiry, not in theory
Kevin Kosky training presentations
Kevin Kosky on sales skills
What clients say about Kevin
Kevin and David are wonderful trainers and the course content is current, relevant and practical.
Rebekah Henke — Functions & Events Manager, Hotel Sorrento
David and Kevin were fantastic educators! They really interacted with the students and got us doing practical as well as just theory.
Lauren Musty — Functions Manager, Helm Bar, Darling Harbour, Sydney
His passion and enthusiasm for customer service is second to none. He delivered an action-packed session with high energy and impact.
Julia West — Operations and HR Manager, Fort Knox Group
More from clients on the testimonials page. Course attendees have also said:
- “The course was fantastic! I left feeling 100% more confident with selling, reading people, and giving quick assertive responses when under pressure”
- “Your course made me aware of how important phrasing is, and how it creates a bigger picture for the clients”
You can also view Kevin’s LinkedIn profile.
Short bio for event organisers
Kevin Kosky is an Australian hospitality sales and communication trainer with more than 30 years’ experience. Before moving into training he spent over two decades running a Melbourne event promotion and entertainment booking business working with cruise lines, hotels and event venues internationally. He now trains venue, function and event teams across Australia in enquiry handling, inbound sales, customer service, presentation skills, negotiation and supervision. He is a member of Professional Speakers Australia and an award-winning presenter.
Work with Kevin
- In-house training at your venue — the whole team together, anywhere in Australia
- Big Hat training programs — the six workshops
- Upcoming public workshops
Tell us about your team and what you are trying to fix — use the enquiry form, or call 1300 393 899.
