Talk to Big Hat about training your venue or event team
Big Hat Professional Services provides hospitality workshops, webinars and training on sales, service and strategy. Tell us about your team and what you are trying to fix, and we will help you work out the right next move.
Call 1300 393 899, or send an enquiry using the form on this page.
What to tell us in your enquiry
The more you can tell us up front, the more useful our first reply will be. Helpful things to include:
- Your venue or business, and the kind of functions and events you host
- Who would take part — owners and managers, function, event and wedding sales staff, reception and front line staff, or supervisors and team leaders
- What is not working right now — enquiries that are harder to convert, prospects going quiet, pressure to discount, a quiet functions calendar, or inbound calls that only ever ask about price and availability
- Whether you want training delivered at your venue, or a place in a public Melbourne masterclass
- Any dates or quiet periods you would like to work around
What happens next
We start by understanding your market, your needs, your challenges and your goals. From there we put together a program outline built around your business rather than a standard off-the-shelf course. Training staff is expensive, so the aim is results fast and the maximum possible return on what you spend — and we will be straight with you about whether training is the right answer for what you are dealing with.
Where and how training is delivered
In-house programs are delivered at your venue, anywhere in Australia, as a one or two day workshop custom designed for your team. Public one day masterclasses run in Melbourne. Interactive online training and webinars are available for teams working across more than one location.
Big Hat has trained teams across hospitality venues, golf courses, wineries, clubs, pubs and restaurants; accommodation including motels, hotels, resorts and caravan parks; tourism operators, visitor centres and attractions; and a range of other industries.
Or start here
- Training programs — the six Big Hat workshops
- In-house team training — a workshop delivered at your venue
- Upcoming workshops — public masterclass details
- Free ebooks and guides — practical checklists you can use straight away
- About Big Hat — who we are and how we work
Enquire Now!
Fill in the form below and we will get back to you. If you would rather talk it through, call 1300 393 899.
