Best Hospitality Books

The BEST Hospitality Books

Here are the BEST Hospitality Books recommended to help improve your Sales, Service and Staff.

BEST Books on Hospitality Customer Service & Customer Experience

The VIP Principle - How Guest Experiences Drive Long Term Growth by Michelle Pascoe and David Staughton

Service that Sells by Pencom

BEST Books on Hospitality Leadership

Setting the Table - Danny Meyer

BEST Books on Hospitality Sales & Profit Growth

Alan Berg Book - Shut Up and Sell More

Pour It On - 52 Ways to Maximise Your Bar Profits by Pencom

Alan Berg Book - Why Don't They Call Me

Selling at The Table by Howard Tinker

Also recommend Alan Berg’s other Books – Shut Up and Sell More AND Why are they Ghosting Me?

BEST Books on Hospitality Webmarketing

Building Your Tribe - The New Marketing Manifesto for Restaurants, Bars and Cafes by Sue Currid

More Bums on Seats by Howard Tinker

Remember that “Leaders are Readers”.

The books above have been carefully curated to help you improve your business

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Read these BEST BLOGS Recommended for Venues and Hospitailty

ABOUT Kevin Kosky & BIG HAT Training

Big Hat Professional Services provides Hospitality Workshops, Webinars and Training on Sales, Service & Strategy using Experienced Trainers like Kevin.

Kevin Kosky is a skilled business communications trainer. He is a specialist on inbound phone skills, presentation skills and delivering sales presentations. Kevin is an expert teacher of face-to-face communication skills like sales, supervision and presentation skills.

BIG HAT offers ….

Hospitality Training Workshops & Public Training Workshops
Sales Training & Customer Service Training Programs (In House)
Conference Speaking & Breakouts

Read what BIG HAT clients have to say (Client Testimonials)

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