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David Staughton brings more than 30 years of experience in hospitality, tourism, customer service, sales, and leadership development. After an early career as a geologist, he successfully built and operated a multi-business hospitality and tourism group in Victoria, employing more than 200 staff and hosting over 2,000 weddings, conferences, corporate events, and special occasions.

Kevin Kosky is an experienced sales, service and business communications trainer who has delivered training across Australia and overseas. With more than 15 years training hospitality and function teams, he specialises in enquiry handling and conversion, bringing a practical, hands-on coaching style to every session.