Explore the options below for Big Hat’s upcoming Hospitality Training Workshops!

January 2018

January courses are now closed


February 2018

February courses are now closed


March 2018

March courses are now closed


April 2018

April courses are now closed


May 2018

Recruitment and Selection

The course addresses one of the common misconceptions hospitality leaders have — that they are naturally very good judges of character. In reality, very few people are. It takes careful training to learn how to sweep aside all the assumptions, misrepresentations and untruths you will strike while selecting new staff.

Date: May 7 – May 9

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/staff-recruitment-selection/


Purchasing and Negotiating

This two day highly interactive and practical workshop is designed exclusively For Hospitality Managers, Supervisors, Chefs, Food & Wine Buyers, Purchasing and Finance Officers.

Date: May 7 – May 8

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/purchasing-negotiating-and-dealmaking-for-hospitality-professionals/


Improving Customer Average Spend

This course is designed for senior staff, trainers, supervisors, managers and business owners, and has been carefully designed to show you how to increase the amount of money people spend while they are present in your business.

Date: May 14 – May 15

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/improving-customer-spend/


Train the Trainer

This training workshop is designed for anybody in a hospitality environment who has the responsibility for training new or existing staff, or the responsibility for overseeing subordinates who train staff. It shows you how to plan and conduct the three main types of training necessary for the smooth running of your hospitality business: induction and orientation training, technical skills training and behavioural skills training.

Date: May 14 – May 15

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/train-the-trainer/


The Hospitality Supervisor

The Hospitality Supervisor Course is designed for hospitality leaders no matter how senior they are. It is not a course specifically for supervisors, it is a course in the art of supervision. It is designed to teach you how to get what you want, when you want it, to the standard you want from the people around you — without conflict, resentment or argument.

Date: May 21 – May 23

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/the-hospitality-supervisor/


Improving Your Profit

This course is for Owners/Managers of hospitality, food and beverage businesses who wish to improve their ability to generate and control profitability, or who want to learn what options they have to address specific problems in cost areas of their business.

Date: May 21 – May 22

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/improving-profit/


The Hospitality Supervisor

The Hospitality Supervisor Course is designed for hospitality leaders no matter how senior they are. It is not a course specifically for supervisors, it is a course in the art of supervision. It is designed to teach you how to get what you want, when you want it, to the standard you want from the people around you — without conflict, resentment or argument.

Date: May 28 – May 30

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/the-hospitality-supervisor/


June 2018

The Hospitality Supervisor

The Hospitality Supervisor Course is designed for hospitality leaders no matter how senior they are. It is not a course specifically for supervisors, it is a course in the art of supervision. It is designed to teach you how to get what you want, when you want it, to the standard you want from the people around you — without conflict, resentment or argument.

Date: June 04 – June 06

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/the-hospitality-supervisor/


The Professional Manager

This course is designed for experienced Owners and Managers who have larger teams. It is an extension of the Hospitality Supervisor, and deals with group or team productivity, as distinct from individual productivity.

Date: June 04 – June 05

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/the-professional-manager/


Marketing Your Business

This course is designed for Owners and Managers who wish to learn how to research and plan their marketing activities, improve the income of their businesses and reduce the cost of their marketing.

Date: June 18 – June 19

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/marketing-your-hospitality-business/


The Hospitality Supervisor

The Hospitality Supervisor Course is designed for hospitality leaders no matter how senior they are. It is not a course specifically for supervisors, it is a course in the art of supervision. It is designed to teach you how to get what you want, when you want it, to the standard you want from the people around you — without conflict, resentment or argument.

Date: June 25 – June 27

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/the-hospitality-supervisor/


July 2018

Train the Trainer

This training workshop is designed for anybody in a hospitality environment who has the responsibility for training new or existing staff, or the responsibility for overseeing subordinates who train staff. It shows you how to plan and conduct the three main types of training necessary for the smooth running of your hospitality business: induction and orientation training, technical skills training and behavioural skills training.

Date: July 16 – July 17

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/train-the-trainer/


Recruitment and Selection

The course addresses one of the common misconceptions hospitality leaders have — that they are naturally very good judges of character. In reality, very few people are. It takes careful training to learn how to sweep aside all the assumptions, misrepresentations and untruths you will strike while selecting new staff.

Date: July 16 – July 18

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/staff-recruitment-selection/


The Hospitality Supervisor

The Hospitality Supervisor Course is designed for hospitality leaders no matter how senior they are. It is not a course specifically for supervisors, it is a course in the art of supervision. It is designed to teach you how to get what you want, when you want it, to the standard you want from the people around you — without conflict, resentment or argument.

Date: July 23 – July 25

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/the-hospitality-supervisor/


How to Sell More Functions

This is a highly practical and tactical workshop designed to impart the event sales skills designed to make a significant and instant improvement to your prospect conversion and sales results.

Date: July 23 – July 24

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/how-to-market-and-sell-more-functions-events-weddings/


The Hospitality Supervisor

The Hospitality Supervisor Course is designed for hospitality leaders no matter how senior they are. It is not a course specifically for supervisors, it is a course in the art of supervision. It is designed to teach you how to get what you want, when you want it, to the standard you want from the people around you — without conflict, resentment or argument.

Date: July 30 – August 01

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/the-hospitality-supervisor/


August 2018

The Professional Manager

This course is designed for experienced Owners and Managers who have larger teams. It is an extension of the Hospitality Supervisor, and deals with group or team productivity, as distinct from individual productivity.

Date: August 06 – August 07

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/the-professional-manager/


Train the Trainer

This training workshop is designed for anybody in a hospitality environment who has the responsibility for training new or existing staff, or the responsibility for overseeing subordinates who train staff. It shows you how to plan and conduct the three main types of training necessary for the smooth running of your hospitality business: induction and orientation training, technical skills training and behavioural skills training.

Date: August 06 – August 07

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/train-the-trainer/


The Hospitality Supervisor

The Hospitality Supervisor Course is designed for hospitality leaders no matter how senior they are. It is not a course specifically for supervisors, it is a course in the art of supervision. It is designed to teach you how to get what you want, when you want it, to the standard you want from the people around you — without conflict, resentment or argument.

Date: August 13 – August 15

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/the-hospitality-supervisor/


Improving Customer Average Spend

This course is designed for senior staff, trainers, supervisors, managers and business owners, and has been carefully designed to show you how to increase the amount of money people spend while they are present in your business.

Date: August 13 – August 14

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/improving-customer-spend/


September 2018

The Hospitality Supervisor

The Hospitality Supervisor Course is designed for hospitality leaders no matter how senior they are. It is not a course specifically for supervisors, it is a course in the art of supervision. It is designed to teach you how to get what you want, when you want it, to the standard you want from the people around you — without conflict, resentment or argument.

Date: September 03 – September 05

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/the-hospitality-supervisor/


Improving Your Profit

This course is for Owners/Managers of hospitality, food and beverage businesses who wish to improve their ability to generate and control profitability, or who want to learn what options they have to address specific problems in cost areas of their business.

Date: September 03 – September 04

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/improving-profit/


Recruitment and Selection

The course addresses one of the common misconceptions hospitality leaders have — that they are naturally very good judges of character. In reality, very few people are. It takes careful training to learn how to sweep aside all the assumptions, misrepresentations and untruths you will strike while selecting new staff.

Date: September 10 – September 12

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/staff-recruitment-selection/


How to Sell More Functions

This is a highly practical and tactical workshop designed to impart the event sales skills designed to make a significant and instant improvement to your prospect conversion and sales results.

Date: September 10 – September 11

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/how-to-market-and-sell-more-functions-events-weddings/


Train the Trainer

This training workshop is designed for anybody in a hospitality environment who has the responsibility for training new or existing staff, or the responsibility for overseeing subordinates who train staff. It shows you how to plan and conduct the three main types of training necessary for the smooth running of your hospitality business: induction and orientation training, technical skills training and behavioural skills training.

Date: September 17 – September 18

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/train-the-trainer/


Food Cost Control

This course is for Head Chefs, Sous Chefs, Kitchen Managers, Food and Beverage Managers and Business Owners. It’s one thing telling your Chef that your food costs are too high, but does he or she have the skills and knowledge to isolate where the specific causes of the cost blow-outs are?

Date: September 17 – September 18

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/food-cost-control-for-chefs/


October 2018

The Hospitality Supervisor

The Hospitality Supervisor Course is designed for hospitality leaders no matter how senior they are. It is not a course specifically for supervisors, it is a course in the art of supervision. It is designed to teach you how to get what you want, when you want it, to the standard you want from the people around you — without conflict, resentment or argument.

Date: October 08 – October 10

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/the-hospitality-supervisor/


Marketing Your Business

This course is designed for Owners and Managers who wish to learn how to research and plan their marketing activities, improve the income of their businesses and reduce the cost of their marketing.

Date: October 08 – October 09

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/marketing-your-hospitality-business/


Recruitment and Selection

The course addresses one of the common misconceptions hospitality leaders have — that they are naturally very good judges of character. In reality, very few people are. It takes careful training to learn how to sweep aside all the assumptions, misrepresentations and untruths you will strike while selecting new staff.

Date: October 15 – October 17

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/staff-recruitment-selection/


Train the Trainer

This training workshop is designed for anybody in a hospitality environment who has the responsibility for training new or existing staff, or the responsibility for overseeing subordinates who train staff. It shows you how to plan and conduct the three main types of training necessary for the smooth running of your hospitality business: induction and orientation training, technical skills training and behavioural skills training.

Date: October 22 – October 23

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/train-the-trainer/


The Hospitality Supervisor

The Hospitality Supervisor Course is designed for hospitality leaders no matter how senior they are. It is not a course specifically for supervisors, it is a course in the art of supervision. It is designed to teach you how to get what you want, when you want it, to the standard you want from the people around you — without conflict, resentment or argument.

Date: October 22 – October 24

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/the-hospitality-supervisor/


November 2018

The Hospitality Supervisor

The Hospitality Supervisor Course is designed for hospitality leaders no matter how senior they are. It is not a course specifically for supervisors, it is a course in the art of supervision. It is designed to teach you how to get what you want, when you want it, to the standard you want from the people around you — without conflict, resentment or argument.

Date: November 12 – November 14

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/the-hospitality-supervisor/


Train the Trainer

This training workshop is designed for anybody in a hospitality environment who has the responsibility for training new or existing staff, or the responsibility for overseeing subordinates who train staff. It shows you how to plan and conduct the three main types of training necessary for the smooth running of your hospitality business: induction and orientation training, technical skills training and behavioural skills training.

Date: November 19 – November 20

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/train-the-trainer/


Recruitment and Selection

The course addresses one of the common misconceptions hospitality leaders have — that they are naturally very good judges of character. In reality, very few people are. It takes careful training to learn how to sweep aside all the assumptions, misrepresentations and untruths you will strike while selecting new staff.

Date: November 19 – November 21

Location: Suite 1, 830 High St
Kew East VIC 3102

Link: https://www.eldtrain.com.au/courses/staff-recruitment-selection/